Terms of service

General Terms and Conditions

Article 1 – Basic Information and Legal Framework

These General Terms and Conditions (hereinafter referred to as the "terms and conditions" or "GTC") govern the rules of purchase in the online store www.autotrendix.com, operated by the company Elveron s. r. o., with its registered office at Rybárska 406/18, 962 31 Sliač, Company ID: 57224633, VAT ID: SK2122619477, registered in the Commercial Register of the District Court Banská Bystrica, section: Sro, insert no. 53520/S. You can contact us at the telephone number 0918 384 355 or by e-mail at info@autotrendix.com (hereinafter also referred to as the "Seller" or "Autotrendix"). The Seller issues these GTC, which regulate the rights and obligations of the contractual parties upon conclusion and performance of the Purchase Agreement.

These terms and conditions constitute a binding document that forms an inseparable part of every purchase agreement concluded between the Seller and the consumer on the other side via our online store www.autotrendix.com.

All contractual relations are governed by the legal order of the Slovak Republic.

If the Buyer is a consumer, the legal relations not expressly regulated by these terms and conditions shall be governed by:

Act No. 40/1964 Coll. Civil Code as amended (hereinafter referred to as the "Civil Code");
Act No. 108/2024 Coll. on Consumer Protection as amended (hereinafter referred to as the "Consumer Protection Act");

In the event that the contracting party is an entrepreneur, the relations not governed by these terms and conditions shall be governed by:

Act No. 513/1991 Coll. Commercial Code as amended (hereinafter referred to as the "Commercial Code").

Article 2 – Definition of Terms

Unless these General Terms and Conditions (GTC) or the Purchase Agreement explicitly state otherwise, the terms listed below with capitalized initial letters shall have the following meanings:

“Consumer Contract” means any contract, regardless of its legal form, concluded between the Seller and the Consumer.

“Seller” refers to the business company Elveron s. r. o., with its registered office at Rybárska 406/18, 962 31 Sliač, Company ID: 57224633, registered in the Commercial Register maintained by the District Court Banská Bystrica, section: Sro, insert no. 53520/S. Contact is available via e-mail: info@autotrendix.com and telephone: 0918 384 355.

“Consumer” is a customer who, based on the purchase agreement, enters into a legal relationship with the Seller.

“Customer” is any natural or legal person who expresses an interest in purchasing from the online store. For the purposes of these GTC, the Customer may also mean another person (hereinafter referred to as the “Authorized Person”) designated by the Customer in the order as the recipient of the goods. The inclusion of this person in the order is considered an authorization to receive the goods.

“Promotions” refer to special sales conditions or marketing offers (e.g., discounts, reduced shipping) that are time-limited and available in the online store according to the currently published rules.

“Product” means any item available in the online store, including its components indicated with a price, which is the subject of the purchase agreement.

“Online Store” is an electronic sales system operated on the website www.autotrendix.com, through which the Seller enables, in particular, the conclusion of purchase agreements and ordering of goods.

“Price” represents the amount in euros or another currency including VAT, which belongs to the Seller in exchange for the transfer of ownership rights to the product to the Customer in accordance with the purchase agreement. The price does not include shipping costs unless otherwise specified in the current offer.

“DSA” refers to Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services (the so-called Digital Services Act), particularly in relation to prohibited content (e.g., copyright infringement or violation of third-party rights).

“Order” is an offer submitted by the Customer to the Seller, expressing the Customer’s will to conclude a purchase agreement. The order should include at least one product to which the contract applies, along with other necessary information specified during the ordering process. The purchase agreement for the product is concluded only upon confirmation of the order by the Seller for that product.

Article 3 – Order and Conclusion of the Purchase Agreement

The Consumer selects products from the current offer published in the online store at www.autotrendix.com. The selection of a specific product is confirmed by clicking the “Add to Cart” button. The Consumer then fills in the order form, enters the required information (especially an e-mail address, delivery address, and other necessary contact details), selects the quantity, optional additional parameters, and chooses the preferred payment method.

Sending the order by the Consumer is considered a proposal to conclude a purchase agreement. This agreement becomes effective at the moment when the Seller accepts the order and confirms its receipt via e-mail to the address provided by the Consumer. The confirmation includes, in particular, the order number, the designation and specification of the goods, the price, the selected method of delivery and payment, as well as the delivery details.

By concluding the purchase agreement, the Seller becomes obliged to deliver the ordered goods, and the Consumer undertakes to pay the agreed purchase price, including the delivery costs. Payment is made during the order process or immediately after the order is sent, using the method selected by the Consumer during the purchase process.

If the Consumer has created a customer account, their orders are archived in the “My Orders” section, where they are accessible after logging in. The Consumer will be informed of the order status and processing via e-mail.

Before sending the order, the Consumer has the opportunity to check and edit all entered information to avoid any errors. Details regarding the contract conclusion process are specified in these General Terms and Conditions.

The agreement is concluded in Slovak or English. If circumstances do not prevent it, the contract may be concluded in another language, provided it is understandable to both parties and based on mutual agreement.

After the order is processed, the Seller sends the Consumer all relevant documents (especially the invoice – tax document, and, where applicable, the warranty card if provided by the manufacturer) electronically to the e-mail address provided in the order.

Gifts with Orders
If a gift is assigned to an order based on the fulfillment of certain conditions (e.g., minimum order value, specific product, promotional event), the following rules apply:

The Consumer is entitled to one gift per order, regardless of the number of items or gifts in the cart.

If multiple gifts are selected, only the one that best meets the promotional conditions or is deemed most appropriate by the Seller will be delivered.

The Seller reserves the right to replace the gift with another of equal or higher value, depending on current availability.

Legal warranty does not apply to gifts if they are not part of the performance under the purchase agreement (e.g., if provided free of charge).

Gifts cannot be exchanged for cash, discounts, or additionally claimed after the order is submitted.

Order Cancellation
The Consumer has the right to cancel the order if it has not yet been processed (dispatched). Cancellation can be done via the contact form, by e-mail to info@autotrendix.com, or by phone at 0918 384 355.

Article 4 – Price

All prices listed for products in the online store www.autotrendix.com are final and include value added tax (VAT) in accordance with the currently applicable legislation of the Slovak Republic. The listed prices do not include any possible additional charges, such as delivery costs, packaging, or other optional services, which are specified separately before the completion of the order.

Discounts and promotions displayed for individual products are valid until stocks are sold out, unless explicitly stated otherwise for a particular product.

Additional discount codes or coupons provided individually (e.g., through email campaigns, third-party partnerships, or as part of loyalty or promotional programs) cannot be combined unless explicitly stated otherwise.

The final price that the Consumer is obliged to pay is always displayed in the order summary before it is submitted. This amount includes VAT and all other costs associated with the delivery of the goods (e.g., postage, packaging, or other surcharges). After the order is confirmed, this price cannot be unilaterally changed by the Seller.

In accordance with price transparency rules, for discounted products, the lowest price at which the product was sold during the last 30 days before the price reduction is also shown. If the price remained unchanged during this period, the lowest price is identical to the current selling price.

The invoice serves both as a tax document and proof of purchase. If the manufacturer provides a warranty certificate, it will be delivered together with the invoice. These documents will be sent to the Consumer electronically to the e-mail address provided in the order. In the event that the Consumer does not receive the invoice, they are obliged to contact the Seller without undue delay by phone or via the e-mail address specified in these terms and conditions.

Article 5 – Delivery Conditions

The estimated delivery time is published on the Seller’s website. The standard delivery period for an order is up to 30 calendar days. In certain exceptional cases, this period may be reasonably extended. In such situations, the Seller apologizes in advance for any delay.

If it is not possible to deliver the ordered goods or part of them within the estimated time specified on the website, the Seller will inform the Consumer of the situation as soon as possible and notify them of the new expected delivery date. Alternatively, the Seller may propose a substitute fulfillment in the form of other suitable goods.

If the delivery of the goods cannot be ensured even within the extended period, the Consumer has the right to withdraw from the purchase agreement. In case the purchase price or part thereof has already been paid, the amount will be refunded to the Consumer’s designated bank account no later than fourteen (14) days from the effective date of the withdrawal from the agreement.

Order processing and handling take place continuously on business days.

Article 6 – Place and Method of Delivery

The goods are sent to the Consumer in the form of a letter or parcel. The Seller’s obligation to deliver the goods is considered fulfilled at the moment the shipment is handed over to the Consumer or to the person designated as the authorized recipient in the order.

Delivery may be carried out by a courier service or Slovenská pošta (Slovak Post), or the Consumer may have the option of personal collection at a pick-up point by arrangement with the courier company, if such an option is available. After the shipment is handed over to the carrier, the Consumer will receive confirmation by e-mail. In the event that delivery does not proceed as expected, the Consumer is obliged to contact the Seller, who, after verifying the situation, will provide the necessary information about the shipment status, the reason for non-delivery, and a proposed solution.

The Consumer is responsible for receiving the goods personally at the agreed place and time or for ensuring that another person accepts the goods on their behalf. Delivery is typically confirmed by signing a delivery note or a similar confirmation form. The invoice (tax document), which also serves as proof of purchase and a warranty certificate, will be sent to the Consumer electronically to their e-mail address.

Proper delivery of goods is also considered to have occurred if the Consumer refuses to accept the goods or does not collect them at the agreed time and place. If the goods are returned to the Seller due to non-acceptance, the Seller has the right to withdraw from the agreement and also to claim reimbursement from the Consumer for the costs associated with the return of the goods. This primarily includes postage and other costs arising from an unsuccessful delivery attempt, in accordance with the provisions of § 420 et seq. of the Civil Code. In such cases, re-delivery of the shipment is not provided. However, the Seller reserves the right to decide whether to claim reimbursement of the costs in full, partially, or not at all.

The Seller is not responsible for delayed delivery if the Consumer provides inaccurate or incomplete address details.

Ownership of the goods passes to the Consumer at the moment of acceptance. At the same time, responsibility for accidental destruction, loss, or damage to the goods also passes to the Consumer.

When receiving the shipment, the Consumer has the opportunity to visually inspect the integrity of the packaging. If the package is visibly damaged (e.g., mechanical damage during transport), or there is obvious damage to the goods themselves, the Consumer has the right to refuse to accept the shipment. In case of a damaged package, the Consumer must draw up a damage report with the delivery company and not accept the shipment.

Article 7 – Method of Payment, Postage (Delivery Costs), and Additional Charges

The purchase price for the goods is paid in advance, with the Consumer making the payment by credit or debit card through the secure payment gateway Stripe. Alternative options such as Apple Pay or Google Pay are also available.

The Consumer may apply a discount code during the purchase if they own one or if it has been provided to them through the Seller’s marketing campaign. Discount codes are categorized as follows:

Public discount codes – these are available to all customers and offer a percentage or fixed amount discount, as specified with the particular code. They may be used once per order unless stated otherwise.

Individual (one-time) discount codes – these are intended for a specific Consumer, are non-transferable, valid for single use only, and cannot be exchanged for cash.

Discounts cannot be combined unless explicitly stated otherwise, and they cannot be applied retroactively after the order has been submitted.

Delivery costs are added to the product prices depending on the selected delivery method and delivery location. Exact information about postage fees is available at: www.autotrendix.com/policies/shipping-policy

Gift vouchers can be used once for the purchase of goods exclusively in the online store www.autotrendix.com and only until the expiry date indicated on the voucher. The code printed on the gift voucher must be entered during the order process in the designated field labeled “Discount Code/Gift Voucher.”

The value of the gift voucher is specified including VAT and is printed directly on the voucher.

In the event that the total value of the order:

• exceeds the value of the gift voucher, the Consumer will pay the difference,
• is lower than the value of the gift voucher, the unused balance will be forfeited without compensation.

The gift voucher is valid only in the country in which it was purchased.

In the event of a return of goods paid for with a gift voucher, the Consumer will be refunded an amount corresponding to the value of the returned goods.

The Consumer may add an optional additional service to the order, which is subject to a separate fee according to the current price list.

Article 8 – Warranty Period

All goods sold are subject to the statutory warranty period of twenty-four (24) months pursuant to § 620(1) of Act No. 40/1964 Coll. Civil Code, unless otherwise specified for a particular product. The warranty period begins on the day the goods are received by the Consumer.

In the case of consumer goods whose nature causes them to deteriorate quickly or which have a limited shelf life (e.g., cosmetic products, oral hygiene items), the warranty period applies only for the duration of the shelf life indicated on the product packaging, its label, or in the instructions for use, in accordance with § 620(5) of the Civil Code. After this period expires, the Consumer is no longer entitled to make a warranty claim.

Upon the Consumer’s request, the Seller is obliged to provide the warranty in written form (warranty certificate). If the nature of the goods allows, the tax document (invoice) sent to the Consumer by e-mail is considered sufficient proof of warranty, in accordance with § 16 of Act No. 250/2007 Coll. on Consumer Protection.

The warranty does not apply to:

• normal wear and tear of the goods,
• gifts provided free of charge as part of marketing campaigns or contests,
• defects caused by incorrect use, improper storage, handling, or intervention by a third party.

The following are not considered defects:

• changes in the properties of the product that occur naturally during its lifespan,
• damage caused by improper use or insufficient maintenance,
• defects caused by the Consumer or a third party.

This article is prepared in accordance with the relevant provisions of Act No. 40/1964 Coll. Civil Code, Act No. 250/2007 Coll. on Consumer Protection, and Regulation (EU) 2019/771 of the European Parliament and of the Council on contracts for the sale of goods.

Article 9 – Order Cancellation

The Consumer has the option to cancel the order if it has not yet been systemically processed or dispatched. For this purpose, the Consumer must contact the Seller without delay using the available contact details.

If the order has already been paid for, the Seller will ensure the refund of the paid amount no later than fourteen (14) days from the date of cancellation of the order. The funds will be returned to the same bank account from which the payment was received. In the case of card payment, the refund process may take longer depending on the technical conditions and procedures of the specific bank or card provider.

The Seller reserves the right to unilaterally cancel the order in the following cases:

1. it is not possible to ensure delivery of the goods due to their unavailability (e.g., out of stock or product withdrawn from the offer),
2. delivering the ordered goods would result in unreasonable costs or difficulties for the Seller in relation to the value of the goods,
3. it is not possible to deliver the goods within the promised period or at the original price, and the Consumer and the Seller have not agreed on an alternative solution (e.g., substitute goods).

If the purchase price or part thereof has already been paid, the funds will be returned to the Consumer within fourteen (14) days from the date of notification of order cancellation, unless otherwise agreed.

The Seller also reserves the right to cancel the order if the Consumer repeatedly misuses or unlawfully uses a discount code in violation of its terms.

Orders for which the Consumer does not pay the purchase price within the specified period will be automatically cancelled without further notice.

Article 10 – Exchange, Return, and Complaint of Goods

The Consumer is entitled to exchange, return, or file a complaint regarding the goods under the conditions listed below.

If the Consumer wishes to request an exchange, return, or complaint of goods purchased through the online store, they must contact the Seller as soon as possible via the e-mail address: info@autotrendix.com and also complete the appropriate complaint form. This form, together with photos documenting the claimed defect, must be sent to the same e-mail.

The Seller is responsible for manufacturing defects in the goods in accordance with the provisions of § 622 et seq. of the Civil Code. Since the goods in question are cosmetic products, which for hygienic reasons cannot be returned after opening, the Consumer is not entitled to withdraw from the contract within 14 days without giving a reason (§ 7 para. 6 of Act No. 102/2014 Coll.). However, the Consumer may submit a complaint in the case of a demonstrable manufacturing defect via the complaint form available on the Seller’s website.

Upon receiving the complaint, the Seller undertakes to: send the Consumer confirmation of receipt of the complaint via e-mail, inform the Consumer about the next steps and the result of the complaint resolution.

In the case of an acknowledged complaint, the standard solution is the replacement of the goods with a new, fault-free item. Such replacement is provided free of charge within the statutory period of 30 days from the day the complained item is delivered to the Seller.

If a replacement is not possible (e.g., due to the unavailability of a substitute item), the Consumer will be refunded the corresponding amount to their bank account no later than 14 days from the day the complaint is accepted, or from the day the returned item is received by the Seller – whichever occurs later.

The time limit for resolving the complaint begins on the day the Seller physically receives the subject of the complaint, and no later than the day the Consumer intentionally prevents or delays its delivery.

In the case of exchange or return, the goods must be: unopened, unused and without signs of wear, in the original packaging with all labels and markings intact.

These conditions are communicated to the Consumer as part of the complaint process, and by confirming them, the Consumer agrees to comply. If the Consumer sends back the product in the original retail box, it must not be used as the outer packaging for shipment.

The Consumer is liable for any decrease in the value of the goods resulting from handling that prevents the goods from being resold as new and fully functional.

The method of complaint resolution, submitted through the complaint form on the Seller’s website, is confirmed to the Consumer via e-mail upon receipt of the complaint no later than within 7 business days. In more complex cases, the method of resolution will be communicated no later than within fourteen (14) business days from receipt of the complaint. In justified cases – particularly when expert technical assessment of the goods is necessary – the decision will be communicated no later than thirty (30) days from the day the complaint is submitted. Once the resolution method is determined, the complaint will be handled without undue delay, and in justified cases, later. However, the total complaint handling time must not exceed thirty (30) days from the day of submission. This period may be exceptionally extended if there are obstacles the Seller cannot influence (e.g., force majeure, supplier outages, etc.). In such a case, the Seller is obliged to: inform the Consumer in writing (by e-mail) of the reason for the delay, and state the shortest possible time in which the complaint will be resolved.

If the Seller takes possession of the item subject to complaint after the day the complaint was submitted, the resolution period begins on the day the Seller receives the item. However, it starts no later than the moment the Seller prevents or obstructs the item’s acceptance.

After the complaint process is completed, the Consumer will be promptly informed of the result via e-mail.

The Consumer submits the complaint by filling out the Complaint Form available on the Seller’s website. If the return of goods is required, the Consumer must send the goods in packaging suitable for transport, together with a printed summary of the complaint, to the address:

Elveron s. r. o.
Rybárska 406/18
962 31 Sliač
Slovak Republic
E-mail: info@autotrendix.com
Phone: +421 918 384 355

If the Consumer cannot print the complaint summary, they are required to include at least one identifying detail – for example, the order number – in the package.

The Consumer is entitled to reimbursement of necessary expenses incurred in connection with exercising their rights from liability for defects.

If the Consumer is not satisfied with the way their complaint was resolved, or believes their rights were violated, they have the right to contact the Seller with a request for remedy. If the Seller rejects the request or does not respond within 30 days of its delivery, the Consumer may submit a proposal to initiate Alternative Dispute Resolution (ADR) under § 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes.

Alternative Dispute Resolution (ADR)

This option is available only to a natural person – consumer, who did not act as an entrepreneur, employee, or in the scope of their profession when concluding and fulfilling the contract. ADR only applies to disputes arising from distance contracts, and the value of the dispute must exceed EUR 20.

The ADR body may require a fee of up to EUR 5 including VAT to initiate proceedings. A proposal for ADR may be submitted in accordance with § 12 of Act No. 391/2015 Coll., or via the following link:
Form for submitting an ADR proposal – SOI

The competent ADR body for the company Elveron s. r. o. is:

Slovak Trade Inspection (SOI)
Inspectorate SOI for the Bratislava Region
Bajkalská 21/A, P. O. BOX No. 5
820 07 Bratislava
Phone: 02/58 27 21 72, 02/58 27 21 04
Fax: 02/58 27 21 70
E-mail: ba@soi.sk
Website: www.soi.sk

Alternatively, the Consumer may also use the Online Dispute Resolution (ODR) platform available at:
https://ec.europa.eu/consumers/odr

The list of all ADR bodies maintained by the Ministry of Economy of the Slovak Republic is available here:
www.mhsr.sk

Article 11 – Withdrawal from the Contract

The Consumer has the right to withdraw from the purchase contract without giving any reason, in accordance with § 7 et seq. of Act No. 102/2014 Coll. on Consumer Protection in Distance Selling, within fourteen (14) days from the date of receiving the goods. If the order was split and delivered in multiple shipments, the period begins on the day of receipt of the last delivered item.

The Consumer is also entitled to withdraw from the contract before the goods are delivered. If the order is already in a stage where it can no longer be technically cancelled (e.g., it has been shipped), the Consumer has the right not to accept the parcel. An unaccepted parcel will be returned to the Seller, who will then refund the amount paid by the Consumer within fourteen (14) days from the date it is returned. By withdrawing from the contract, any additional services related to the purchase also terminate.

In accordance with § 517 para. 1 of the Civil Code, the Consumer may also withdraw from only a part of the contract, if the order consists of multiple items. In such a case, the withdrawal applies only to the returned goods and only the corresponding portion of the price will be refunded.

If the Consumer wishes to exercise the right of withdrawal, they must do so in writing or electronically and fill out the online form for exchange, return, and complaint of goods, available on the Seller’s website. This form contains all the legally required information in accordance with Annex No. 2 of Act No. 102/2014 Coll.

The Consumer is obliged to return the goods undamaged, in the original packaging, properly packaged for transport, and together with the order number or the printed summary of the request, which can be downloaded after filling in the form.

Do not send the goods by cash on delivery – such parcels will not be accepted. We recommend sending the goods by registered mail and/or insured shipment. The proof of dispatch is important in case the parcel is not delivered to the Seller.

In the case of full withdrawal from the contract, the Seller will return to the Consumer all paid amounts, including standard postage (the least expensive delivery method offered). However, if the Consumer chose a different, more expensive delivery method, the Seller is not obliged to refund the difference between that method and the standard postage (§ 9 para. 3 of Act No. 102/2014 Coll.).

In accordance with § 9 para. 5 of Act No. 102/2014 Coll., the Seller is not required to refund any payments before the goods are returned, or until the Consumer proves that the goods have been sent back.

The Consumer is responsible for any reduction in the value of the goods resulting from handling them in a way other than what is necessary to determine their nature, properties, and functionality.

Please send the goods to the following address:

Elveron s. r. o.
Rybárska 406/18, 
Sliač
962 31
Slovak Republic

Article 12 – Personal Data Protection

Detailed information about how the Seller processes and protects the Consumer’s personal data, including the purpose of processing, the rights of the data subject, and the manner in which those rights can be exercised, is provided in the Privacy Policy, which is publicly available at:
https://www.autotrendix.com/policies/privacy-policy

Article 13 – Commercial Messages, News, and Marketing Information

When registering or placing an order, the Consumer has the option to voluntarily consent to receiving information about products, promotions, and news from the Seller. This consent may apply to various forms of communication – e-mail, SMS messages, notifications, or other forms of electronic marketing.

The Consumer can also subscribe to commercial messages separately – for example, by entering their e-mail address directly on the website or by clicking a special link provided in a marketing email from the Seller. The Consumer can adjust the frequency and content of marketing messages in their user account.

The Consumer may withdraw consent to receive marketing information at any time and without giving any reason, by:

1. clicking the unsubscribe link in any marketing email,
2. replying via SMS (in case of SMS communication),
3. sending an email with a request to unsubscribe to: info@autotrendix.com,
4. or by using their user account on the website.

In addition to marketing communication, the Seller may inform the Consumer by email about the status of their order, product availability or unavailability, and other information related to the ordering process.

Registered customers may also occasionally (no more than a few times per year) receive important information related to the operation of the online store or changes in the terms of use of the user account.

Detailed information about the processing of personal data in relation to marketing communication is available at: https://www.autotrendix.com/policies/privacy-policy

Article 14 – Final Provisions

All legal relationships between the Seller and the Consumer are governed by the valid legal system of the Slovak Republic. In the event that the purchase agreement contains an international element, the contractual parties agree that the governing law for their mutual relationships shall be the law of the Slovak Republic. This agreement in no way limits consumer rights guaranteed by generally binding legal regulations.

The Seller is not bound by any ethical or professional code of conduct within the meaning of the Consumer Protection Act.

The purchase agreement is stored in electronic form and is not publicly accessible. However, the Consumer has the right to request its delivery, provided technical conditions allow for it.

The Seller may update or supplement these General Terms and Conditions at any time and unilaterally. However, such a change shall not affect the rights and obligations arising during the validity of the previous version of the terms and conditions. For each order, the version of the terms and conditions published on the website www.autotrendix.com on the day the order is submitted shall be decisive, which the Consumer explicitly accepts by confirming the order.

Supervision of the Seller’s compliance with obligations towards Consumers is carried out by:

Slovak Trade Inspection
Inspectorate of the Slovak Trade Inspection for the Bratislava Region
Bajkalská 21/A, P. O. BOX no. 5
820 07 Bratislava
Department of Supervision Execution
Tel.: +421 2 58 27 21 72, +421 2 58 27 21 04
Fax: +421 2 58 27 21 70
Email: ba@soi.sk
Website: www.soi.sk
Suggestions and complaints: www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi

These General Terms and Conditions become effective on 08 October 2025 and supersede all previous versions.