Privacy policy
Last updated: 8.10.2025
Principles for the Handling of Your Personal Data
In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation) ("Regulation"), and pursuant to Act No. 18/2018 Coll. on the Protection of Personal Data ("Act"),
The seller is the company Elveron s. r. o., with its registered office at Rybárska 406/18, 962 31 Sliač , Slovakia, ID number: 57224633 , registered in the Commercial Register kept by the District Court of Banská Bystrica, section: Sro, file number: 53520/S . (hereinafter also referred to as "Elveron", "Autotrendix", the "Controller", or the "Seller").
A Buyer is defined as any natural person, natural person - entrepreneur, or legal entity interested in entering into a purchase agreement with the Seller, or who has entered into such an agreement (hereinafter "Buyer" or "Customer").
According to the Act, the Controller is any entity that alone or jointly with others determines the purpose and means of processing personal data and processes it on its own behalf. For the purposes of the website www.autotrendix.com the Controller is the Seller.
A Data Subject is defined as any natural person whose personal data is being processed. For the purposes of the website www.autotrendix.com, the Data Subject is the Buyer.
The Controller provides the Data Subject with information pursuant to § 19(1) and (2) of the Act as follows:
Company: Elveron s. r. o.
Address: Rybárska 406/18, 962 31 Sliač, Slovakia
Company ID: 57224633, registered in the Commercial Register kept by the District Court of Banská Bystrica, section: Sro, file number: 53520/S
Phone: +421 918 384 355
Email: info@autotrendix.com
Data Protection Officer: Not appointed
This notice informs visitors to the website www.autotrendix.com about the collection and processing of their personal data. It is primarily intended for our customers, business partners (recipients and suppliers), and their employees authorized for communication regarding the delivery of products and services under contractual relationships.
Privacy Policy
Your personal data is processed solely on the basis of legal grounds provided for in the Regulation or the Act. As the Controller, we are responsible for the protection of your personal data, which we collect or have collected from you in accordance with the Regulation and the Act, within the scope and manner set forth in this statement.
Your personal data will be securely stored and backed up in accordance with our internal security policy and the policies of our processors, for only as long as is specified below.
Access to your personal data will be granted to authorized recipients and persons designated by us who process the data according to our instructions and in accordance with our security policy. As the Controller, we are also required to ensure proper backup of data in compliance with the security requirements of the Regulation and the Act.
Source of Personal Data
Personal data, according to the Act, primarily refers to data relating to an identified or identifiable natural person who can be identified directly or indirectly, particularly on the basis of a general identifier or other identifiers, such as name, surname, ID number, location data, or online identifier.
Your personal data is obtained primarily from you when you voluntarily provide it in connection with a request or inquiry regarding our products. This may occur in person, by phone, in writing by post, electronically, or through our e-shop, based on your specific request.
Categories of Personal Data
The data we typically process regarding customers and business partners, including data about their employees, includes:
- Identification and contact details: Name, surname, mailing address, phone numbers, email addresses, and for self-employed individuals: business name, business address, company ID and tax ID number.
- Purchase and discount information: Order details (order number, purchase date, type and quantity of goods, price, delivery and payment method, automated notifications, order status).
- Banking and transaction information: Credit card number, bank account details, payment records.
- Contract-generated information: Customer number, document numbers and dates, goods/services details, price, payment and delivery methods, warranty information.
- Communication records: Details about our mutual correspondence, including date, channel, and message content.
- Withdrawal and returns: Withdrawal date, refund or return details.
- Complaints and claims: Complaint date, description, method of handling and resolution.
- Objections and appeals: Identity and contact details of complainant, reason, and resolution method.
- Marketing information: Purchase behavior, customer group classification.
- Product and service reviews.
Necessity of Providing Personal Data
We need certain personal data from you to fulfill our contractual obligations. If this data is not provided, we cannot establish a contractual relationship, as defined in the Slovak Commercial Code. Not providing a phone number or email does not prevent the contract, but it does limit communication. Without an email, we also cannot send electronic invoices, and they will be delivered only by post.
We request ID documentation only from authorized persons collecting goods to verify identity and ensure proper handover of deliveries.
Not providing personal data can significantly hinder or prevent the fulfillment of contracts or effective communication.
Recipients of Personal Data
All your personal data is stored in our internal systems and may be shared with third parties such as:
- Regulatory and supervisory authorities (e.g., Slovak Trade Inspection, Data Protection Office, Tax Office)
- Courts and law enforcement authorities upon request or for legitimate interest (e.g., enforcement of claims)
- Contracted service providers for:
- Technical distribution of marketing materials
- IT management and hosting
- Customer satisfaction surveys
- Delivery of ordered goods
- Online payment services
- Complaint handling
- Legal services (attorneys, enforcement officers)
- Displaying personalized content and ads on our or third-party websites
- Others: auditors, legal and tax advisors, insurers, banks, credit bureaus, employment-related persons (under strict confidentiality)
We work with providers such as Google Ireland, Facebook Ireland Ltd., and Shopify International Ltd. to improve user experience. We ensure all processors meet adequate data protection standards.
For more information about third-party recipients of your personal data, contact us at info@autotrendix.com.
Purpose and Duration of Personal Data Processing
We collect and process your personal data for the following purposes:
Registration and Operation of the E-Shop
We process your personal data to enable registration and use of our online store. The legal basis for this processing is Article 6(1)(b) of the GDPR – processing necessary to take steps at your request prior to entering into a contract, in accordance with Act No. 22/2004 Coll. on Electronic Commerce.
Your data is processed for as long as your e-shop account remains active. You can delete your account at any time via your user profile.
Purchasing Through the E-Shop, Product Delivery, Complaints Handling, and Insurance Claims
We process your data in order to fulfill contractual obligations related to your order placed via the e-shop. This includes delivering products to you, managing orders, receiving and handing over goods, handling insurance claims, processing complaints and grievances, issuing invoices, storing related documents and records, and facilitating communication between contractual parties.
The legal basis for processing your data for this purpose is Article 6(1)(b) and (c) of the GDPR – performance of a contract and compliance with our legal obligations under Act No. 513/1991 Coll. (Commercial Code).
Providing personal data is a contractual requirement. Without this data, we cannot enter into a contractual relationship.
Your personal data will be processed only as long as necessary to fulfill the specified purposes, but no longer than for the duration of the contractual relationship. After termination, the data will be stored for 10 years to comply with legal obligations, particularly under the Accounting Act.
Performance of Contractual Obligations
We also process personal data to fulfill our contractual obligations or to take pre-contractual steps at your request. This includes preparing and sending price offers, drafting and concluding contracts, managing records of contracts (including amendments), monitoring compliance with obligations, coordinating delivery of goods, resolving insurance claims, handling complaints and grievances, invoicing, and communication related to contract performance.
Legal basis: Article 6(1)(b) and (c) GDPR – performance of contract and compliance with legal obligations, especially under the Commercial Code.
Failure to provide personal data will prevent the formation of a contractual relationship. Once the contract ends, your data will be stored for 10 years in line with legal requirements.
Customer Support via Email
We process the following personal data to provide telephone and email support: name, surname, phone number, email address, and your order number. Data is retained during the product warranty period (2 years from purchase).
Handling Customer Complaints
To address customer complaints, we process: name, surname, details from the complaint, and depending on how the complaint was submitted, also your address, phone number, or email address.
Legal basis: Article 6(1)(b) GDPR – processing is necessary to handle the complaint.
Contests
We process personal data for the purpose of conducting contests via our website and Facebook, including: data from the contestant’s profile and, in case of a winner, their first name, initial of their surname, and alias.
Legal basis: Article 6(1)(b) GDPR – processing necessary for the performance of a contract (contest terms and conditions).
Commercial Information About Products and Promotions
If you give us your consent, we may send you commercial information about products and special promotions via email, SMS, notifications, or other forms of communication. During registration in our e-shop or when placing an order, you can choose whether you wish to receive regular updates about new products and offers. We will only send commercial information to the extent and frequency that is not intrusive. You can adjust the frequency and form of such communication at any time in your user profile.
You may also choose to receive information about products and special offers without registering in the e-shop by entering your email address directly on our website.
The legal basis for processing your personal data for this purpose is Article 6(1)(a) of the GDPR – your explicit consent. You can withdraw your consent at any time by clicking the unsubscribe link in our emails or by sending an email expressing your objection to: info@autotrenix.com. You can also unsubscribe from newsletters at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
If you are already our customer, we consider it our legitimate interest to occasionally inform you about various promotions and especially discounts via SMS or other means. You have the right to opt out of receiving such SMS messages at any time by sending an email to info@autotrenix.com, by adjusting the subscription settings in your account, or as specified directly in the SMS.
The seller may also inform the buyer by email about the status of their order and the availability or unavailability of products. All registered customers may occasionally (a few times per year at most) receive important updates related to the operation of the online store and the use of their user account.
If you object at any time to the processing of your personal data for direct marketing purposes, we will cease processing your data for this purpose.
Exercising the Rights of Data Subjects
It is the legal obligation of the Controller to properly address any requests by data subjects exercising their rights under the GDPR.
Your personal data, when processed for the purpose of fulfilling data subjects’ rights, may be retained for up to 10 years if you choose to exercise your rights.
Enforcing Company Claims
We process the following data to pursue our company’s legal claims: data from contracts with customers and suppliers, data from complaints, data required to file or respond to legal claims, theft records, accounting records, and other data necessary for enforcing claims or protecting the company’s interests.
The purpose of processing such personal data is our legitimate interest, and the legal basis is Article 6(1)(f) of the GDPR. The processing of this data is essential for the company’s legitimate interests, including protection of property and defense against unfounded legal claims.
If we file legal claims against you or initiate legal or administrative proceedings—or if you take legal action against us—your personal data will be processed to prove, assert, or defend legal claims until the final resolution of the matter.
In cases where you fail to fulfill your obligations to our company, cause us damage, or claim rights against us—or if such situations are likely to arise in the future—we may process your personal data for the purpose of debt collection and/or protecting our legal rights and interests (e.g., to assert, defend, or enforce legal claims before a court or consumer dispute resolution body).
Your personal data will be stored for the duration of the statutory limitation period applicable under Slovak law.
Compliance with Legal Obligations
The company processes the personal data listed in points (a) to (m) for the purpose of fulfilling its legal obligations. The legal basis for such processing is Article 6(1)(c) of the GDPR (e.g., obligations arising from the Accounting Act, the Value Added Tax Act, the Income Tax Act, the Consumer Protection Act).
The processing of personal data by the company is necessary in order to comply with legal obligations imposed on it.
For this purpose, we retain your personal data in accordance with the statutory retention periods defined by applicable laws, especially the Accounting Act and the Archives and Registries Act.
Transfer to Third Countries or International Organizations
Some of the technical solutions we use—particularly for evaluating the performance of our websites, analyzing user behavior, and displaying relevant online advertising—are provided by companies based in countries outside the European Union.
Therefore, in the course of processing certain types of data, especially data collected through cookies, your data may be transferred to servers operated by such providers located outside the European Union, as described at: https://www.shopify.com/legal/cookies.
Withdrawal of Consent
If we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. You may withdraw your consent in the same way it was originally given.
Privacy on Our Website
Information We Collect Directly From You
The information you provide to us directly through our Services may include:
- Basic contact information – such as your name, address, phone number, and email.
- Order information – including your name, billing and shipping address, payment confirmation, email address, and phone number.
- Account data – such as your username, password, and security questions.
- Shopping behavior – such as items you view, add to your cart, or save to your wishlist.
- Customer support information – including any details you choose to share when communicating with us (e.g., via message or contact form).
Some features of the Services may require you to provide specific information about yourself. You may choose not to provide such information, but this could limit your ability to use certain features or access certain parts of the Services.
Information We Collect Through Cookies
We also automatically collect certain information about your interactions with the Services ("Usage Data"). This may include data such as how you access and use our website and your account, including information about your device, browser, network connection, IP address, and additional technical data relating to your use of our Services.
We use cookies, pixels, and similar technologies (“Cookies”) for this purpose.
Information We Receive From Third Parties
We may receive information about you from third-party sources, including vendors and service providers that collect information on our behalf, such as:
- Companies supporting our website and services, like Shopify.
- Payment processors, who collect payment details (e.g., bank account number, credit or debit card information, billing address) to complete transactions and provide you with the products or services you requested. This processing is necessary for the performance of our contract with you.
- Analytics and advertising partners, who may automatically collect information through tracking technologies (such as pixels, web beacons, SDKs, third-party libraries, and cookies) when you visit our website, open or interact with our emails, or engage with our ads or services.
Any personal data obtained from third parties will be processed in accordance with this Privacy Policy. However, we are not responsible for the accuracy of data provided by third parties, nor for their privacy practices. For more details, please refer to the section below: Third-Party Websites and Links.
How We Use Your Personal Data
Provision of Products and Services
We use your personal data to provide our services and fulfill our contract with you. This includes processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, and other transactions, creating and maintaining your account, organizing shipments, facilitating returns and exchanges, and allowing you to submit product reviews.
Marketing and Advertising
We use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying advertisements for our products or services. This may also include using your data to better personalize the Services and advertisements on our website and other online platforms.
Security and Fraud Prevention
We use your personal data to detect, investigate, or take action regarding potential fraudulent, unlawful, or harmful activity. If you choose to use our Services and create an account, you are responsible for maintaining the security of your account information. We strongly advise you not to share your username, password, or other login credentials with anyone. If you suspect your account has been compromised, please contact us immediately.
Communication With You
We use your personal data to provide customer support and improve our Services. It is in our legitimate interest to be responsive, provide you with efficient services, and maintain a business relationship with you.
Cookies
Like many websites, we use cookies on our site. For specific information about the cookies we use in connection with operating our store on Shopify, please visit: https://www.shopify.com/legal/cookies.
We use cookies to operate and enhance our website and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third-party partners and service providers to use cookies on our site to personalize services, products, and ads shown on our site and others.
Most browsers accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser settings. Please note that deleting or blocking cookies may negatively impact your user experience and could cause certain Services or functionalities to not work properly or be unavailable. Additionally, blocking cookies may not entirely prevent information sharing with third parties such as our advertising partners.
How We Disclose Personal Data
Under certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:
- With service providers or partners performing services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners, including Shopify, to deliver services and ads to you. For example, we use Shopify to support personalized advertising with third parties. These partners will process your data in accordance with their own privacy notices.
- With third parties upon your request or with your consent, such as when shipping products to you or through your use of social media widgets or login integrations.
- With our affiliates or within our corporate group, in our legitimate interest to operate a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, and as necessary to comply with applicable legal obligations (e.g., responding to subpoenas or court orders), enforce our terms of service, or protect or defend our Services, rights, and users.
Disclosure Summary
In the past 24 months, we have disclosed the following categories of personal and sensitive personal data (marked with an asterisk *) about users for the purposes described in the sections “How We Collect and Use Your Personal Data” and “How We Disclose Personal Data”:
(Note: The specific categories disclosed are typically listed afterward—please let me know if you want me to continue with that list and the final sections.)
|
Category |
Categories of Recipients |
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|
We do not use or disclose sensitive personal data for the purpose of inferring characteristics about you.
In the past 12 months, we have "sold" and "shared" (as these terms are defined under applicable laws) personal data for the purposes of participating in advertising and marketing activities, as outlined below.
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Category of Personal Information |
Categories of Recipients |
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Identifiers such as basic contact details and certain order and account information |
Business and marketing partners |
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Commercial information such as records of products or services purchased and shopping information |
Business and marketing partners |
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Internet or other similar network activity, such as Usage Data |
Business and marketing partners |
User-Generated Content
The Services may allow users to publish product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, that content will be considered public and may be accessible to anyone.
We have no control over who may access the information you choose to make public, and we cannot ensure that those who access such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you disclose publicly, nor for the accuracy, use, or misuse of any information you disclose or receive from third parties.
Third-Party Websites and Links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies as well as their terms of use. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of any information found on them.
Information you provide in public or semi-public areas, including on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation on its use by us or the third party. Our inclusion of such links does not in itself constitute any endorsement of the content on those platforms or their owners or operators, unless explicitly stated in the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect any personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the information below to request its deletion.
As of the effective date of this Privacy Policy, we have no actual knowledge that we have "shared" or "sold" (as those terms are defined under applicable laws) personal data of individuals under the age of 16.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information with us.
The length of time we retain your personal data depends on various factors, including the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce applicable agreements and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. These rights are not absolute and may only apply under certain circumstances. In some cases, we may deny your request as permitted by law.
- Right to Access / Know: You may have the right to request access to the personal data we hold about you, including details on how we use and share your information.
- Right to Deletion: You may have the right to request that we delete personal data we hold about you.
- Right to Correction: You may have the right to request that we correct inaccurate personal data we hold about you.
- Right to Data Portability: You may have the right to receive a copy of your personal data and request that we transfer it to a third party, under certain conditions and with certain exceptions.
- Right to Opt-Out of Sale or Sharing or Targeted Advertising: You may have the right to request that we do not sell or share your personal data, or to opt out of processing your data for purposes considered “targeted advertising” as defined by applicable data protection laws. Please note that if you visit our Site with a Global Privacy Control signal enabled, depending on your location, we will treat this as a request to opt out of the "sale" or "sharing" of personal data for the device and browser used to access the Site.
- Right to Restrict and/or Refuse Use and Disclosure of Sensitive Personal Data: You may have the right to request that we limit the use and/or disclosure of sensitive personal data to only what is necessary to provide the Services or products that a reasonable person would expect.
- Right to Restrict Processing: You may have the right to request that we stop or limit processing your personal data.
- Right to Withdraw Consent: If we rely on your consent to process personal data, you may have the right to withdraw that consent at any time.
- Right to Appeal: If we deny your request, you may have the right to appeal our decision. You may do so by replying directly to our denial.
- Communication Preferences: We may send you promotional emails, which you can opt out of at any time using the unsubscribe link in our messages. If you opt out, we may still send you non-promotional emails, such as those related to your account or transactions.
You can exercise any of these rights where indicated on our Site or by contacting us using the contact details below.
We will not discriminate against you for exercising any of your rights. We may need to collect certain information from you to verify your identity, such as your email address or account information, before providing a substantive response. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf. We will require proof of your authorization and may also require you to verify your identity with us directly.
We will respond to your request within the timeframe required by applicable law.
We use Shopify advertising services, such as Shopify Audiences, to help personalize the ads you see on third-party websites. To limit how Shopify merchants use your personal data for these services, visit: https://privacy.shopify.com/en.
Complaints
If you have a complaint about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response, depending on your place of residence, you may have the right to appeal our decision or file a complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal data outside the country in which you reside, including the United States. Your data may also be processed by employees, third-party service providers, and partners in those countries.
If we transfer your data outside of Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the competent UK authority, unless the data is transferred to a country deemed to offer an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us at: info@autotrendix.com or by phone: +421918384355, or you can send us a letter to the mailing address: Elveron s. r. o., with its registered office at Rybárska 406/18, 962 31 Sliač , Slovakia.
For the purposes of applicable data protection laws, we are the data controller of your personal data.
Final Provisions
If you have any questions regarding the processing of your personal data, you may contact us directly at info@autotrenix.com, or in writing at the address of our registered office.
This information is current and valid as of October 8, 2025.
We reserve the right to change, modify, or update this Privacy Policy at any time. Please review it regularly to ensure that you are familiar with our most up-to-date notice.